Are these wigs made from real human hair?

Yes, all our wigs are crafted from 100% real human hair, ensuring a natural look and feel.

How long can I expect the wig to last?

The longevity of our wigs depends on how well they are cared for and maintained. With proper care, our high-quality wigs can last for an extended period 3+ years.

Can I style the wig with heat tools?

Absolutely! Our wigs are heat-resistant and humane, allowing you to style them with curling irons, straighteners, and other heat tools for a personalized look.

 How do I determine the right wig size for me?

To find the perfect fit, please refer to our size chart. We also offer adjustable straps for a more customized fit.

 Can I cut or trim the wig to suit my style?

Yes, our wigs can be cut or trimmed to achieve your desired style. We recommend consulting with a professional stylist for the best results.

Are the wigs pre-styled, or do I need to style them upon arrival?

Our wigs come pre-styled, but you can further customize them to suit your preferences. Feel free to style and shape the wig as desired.

How do I care for and clean my wig?

Proper care instructions are provided with each purchase. Generally, it involves gentle washing with a wig-friendly shampoo and conditioner, followed by air-drying. Be gentle with HD lace due to fragile nature, Make sure any lace glue residue is properly cleaned, Avoid Sleeping in unit daily

Do the wigs have adjustable straps for a secure fit?

Yes, our wigs are designed with adjustable straps to ensure a secure and comfortable fit for various head sizes.

Can I wear the wig in different styles

Yes, our wigs are versatile and can be styled in various ways, including ponytails, giving you the flexibility to create different looks.

 Can I color or dye the wig to match my natural hair color?

While our wigs are made of real human hair, we recommend consulting a professional stylist for any coloring or dyeing to avoid damaging the quality.

How do I prevent tangling and matting of the wig?

Regularly brushing the wig with a wide-tooth comb and storing it properly on a wig stand can help prevent tangling and matting. Avoid rough handling, especially when the hair is wet.

Are the wigs suitable for individuals with sensitive skin or allergies?

Our wigs are hypoallergenic and suitable for individuals with sensitive skin. However, if you have specific concerns, we recommend doing a patch test before prolonged wear.

 Can I swim or shower while wearing the wig?

It's best to remove the wig before swimming or showering to preserve its quality. Chlorine and saltwater can have adverse effects, and excessive moisture may affect the styling.

Are the wigs suitable for daily wear?

Yes, our wigs are designed for daily wear. They are durable and comfortable, making them suitable for various occasions and everyday use.

Can I exchange my wig for a different style or length?

No, all wigs are customized to clients head measurements so exchanges are not offered

SHIPPING

How long will it take for me to get my wig

Wig construction take 9-14 business days excluding shipping

Can I expedite the shipping for an additional fee?

Yes, we offer expedited shipping options for an additional fee. You can select your preferred shipping speed during the checkout process.

How can I track my order once it's placed?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order

What happens if my order is delayed or lost during shipping?

In the rare event of a shipping delay or loss, please contact our customer service. We will work with the shipping carrier to investigate the issue and find a satisfactory resolution.

Do you ship to P.O. boxes or APO/FPO addresses?

Yes, we ship to P.O. boxes and APO/FPO addresses. Please ensure to provide accurate and complete address information during checkout.

What are the shipping options available, and how long does delivery typically take?

We offer various shipping options, including standard and expedited. Shipping times may vary depending on your location. You can find estimated delivery times at the checkout.

Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and delivery times for international orders will be calculated at checkout.

Can I change my shipping address after placing an order?

To ensure a timely and accurate delivery, please contact our customer service as soon as possible if you need to change your shipping address. Changes may not be possible once the order is shipped.

Is there a shipping fee, and how is it calculated?

Shipping fees are calculated based on your location, the selected shipping method, and the weight of the package. You can view the shipping cost at the checkout before completing your purchase. Orders above $200 are automatically offered free shipping

Do you offer free shipping?

We may offer free shipping promotions during specific periods. Please check our website or promotional emails for any ongoing free shipping offers.

Can I combine multiple orders to save on shipping costs?

Unfortunately, we are unable to combine multiple orders for shipping. Each order is processed and shipped independently. Please review your order carefully before completing the purchase.

Can I track my order during transit?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the real-time status and location of your package.

REFUNDS

What is the return policy for the wigs?

We offer a 7-day return policy. If you are not completely satisfied with your purchase, you can return the wig within 7 days for a full refund ensuring that lace has not been cut. Once lace is cut no refunds will be offered. Please refer to our refund policy

Got more questions? Contact us and we will reply back within 1-2 working days

CONTACT US